Effective Date: August 11, 2026

PacketLogix ("PacketLogix," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have regarding your information when you visit our website, communicate with us, or use our services.

Information We Collect

We may collect personal information when you:

  • Visit or interact with our website
  • Complete a contact form or survey
  • Schedule an appointment
  • Request information or services
  • Subscribe to communications
  • Participate in a promotion or other website feature
  • Communicate with us by email, telephone, SMS, or other means
  • Become a customer or purchase services

Depending on your interaction with PacketLogix, information we collect may include:

  • Name
  • Email address
  • Mailing or business address
  • Telephone or mobile phone number
  • Company or organization information
  • Information you provide regarding your technology or service needs
  • Transaction and payment information when applicable
  • Communication preferences
  • Other information you voluntarily provide to us

You may visit portions of our website without providing personal information.

How We Use Your Information

We may use information we collect to:

  • Respond to inquiries and requests
  • Provide and support requested products and services
  • Schedule, confirm, and manage appointments
  • Provide customer service and technical support
  • Process transactions
  • Personalize your experience
  • Improve our website, services, and customer experience
  • Administer promotions, surveys, or other website features
  • Send service-related communications
  • Send email or SMS marketing communications when you have provided the appropriate consent
  • Maintain security and prevent fraud or misuse
  • Comply with applicable legal and regulatory requirements

Email Communications

If you provide your email address, we may use it to communicate with you regarding inquiries, appointments, transactions, services, company information, technology and cybersecurity information, or other communications for which you have subscribed or expressed an interest.

Marketing emails include a method for unsubscribing from future marketing communications.

SMS Messaging Privacy

PacketLogix may offer SMS/text messaging for appointment-related communications, requested services, customer support, service-related updates, and, when separately authorized by you, marketing and promotional communications.

Consent to receive SMS messages is voluntary and is not required as a condition of purchasing products or services.

Mobile phone numbers, SMS opt-in data, and SMS consent information will not be shared, sold, rented, or otherwise provided to third parties or affiliates for their own marketing or promotional purposes.

We may use service providers solely as necessary to provide and support our messaging services. These providers are permitted to process information only as necessary to perform services on our behalf and are not permitted to use SMS opt-in information for their own marketing or promotional purposes.

Message frequency varies depending on the communications you have requested and your interactions with PacketLogix. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message. You may reply HELP for assistance.

Where PacketLogix offers both non-marketing and marketing SMS communications, consent may be requested separately so that you can choose the types of SMS communications you wish to receive.

For additional information regarding PacketLogix's SMS messaging program, please review our Terms of Service:

Terms of Service: https://www.packetlogix.com/terms/

How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Sensitive payment information, when collected, is transmitted through secure payment-processing systems and is accessible only to authorized parties as necessary to process transactions.

PacketLogix does not intentionally store complete payment card information on its own servers after a transaction unless necessary and permitted by applicable payment-processing requirements.

Cookies and Website Technologies

Our website may use cookies and similar technologies to recognize your browser, remember preferences, understand how visitors interact with our website, improve website performance, and provide a better user experience.

We may use trusted service providers to assist us in analyzing website usage and improving our services. These service providers may use information only as permitted in connection with the services they provide to us.

You may control the use of cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Sharing of Information

We do not sell or trade your personally identifiable information.

We may disclose personal information to trusted service providers that assist us in operating our website, conducting our business, processing transactions, communicating with customers, or providing requested services, provided those parties are obligated to appropriately protect the information.

We may also disclose information when reasonably necessary to:

  • Comply with applicable laws, regulations, court orders, or lawful governmental requests
  • Enforce our agreements or policies
  • Protect the rights, property, security, or safety of PacketLogix, our customers, or others
  • Prevent fraud, abuse, or security threats

For clarity, mobile phone numbers, SMS opt-in information, and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.

Non-personally identifiable or aggregated information may be used or shared for legitimate business purposes provided it does not identify an individual.

Third-Party Links

Our website may contain links to third-party websites, products, or services. Those third parties maintain their own privacy policies and practices.

PacketLogix is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of websites you visit.

Children's Privacy

PacketLogix's website, products, and services are intended for businesses and adults and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13.

Your Choices

You may contact PacketLogix to request that we update or correct personal information we maintain about you, subject to applicable legal and business requirements.

You may unsubscribe from marketing emails using the unsubscribe instructions contained in those communications.

You may opt out of SMS communications at any time by replying STOP.

Changes to This Privacy Policy

PacketLogix may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, or legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or PacketLogix's privacy practices, please contact us:

PacketLogix Inc.
 16 Cutler Street, Suite 1
 Warren, RI 02885
 401-216-6425
 sales@packetlogix.com