Your exclusive responsibility is to properly follow up on the leads and prospects we give you to secure qualified appointments for our sales team so that you hit or exceed your given quota every week. As your skills and knowledge improve, we will also give you the opportunity to register people for webinars and events for additional compensation.  You will be working out of our Warren, RI office.  This is a full-time position.  We are family-friendly and therefore flexible on hours.

Position Responsibilities

  • Arrive at our Warren, RI office ready to work at your agreed-upon hours. We would entertain a remote working situation for an individual with proven prior experience
  • To complete at least 5 focused block hours of dials to make a minimum of 100 dials per day. If you put in 5 focused hours, you’ll easily hit your 100-dial per day quota (on average, you can make 25 calls per hour). This is a full-time position
  • To participate in weekly sales meetings and daily huddles to report your progress, provide input on campaigns, report problems and get help with challenges encountered
  • To call (follow up) on inbound leads to qualify and book consults for our sales team, following the process outlined
  • To make outbound calls to various lists of prospects as directed. This includes making the calls on the days they are supposed to be completed, according to that campaign’s cadence, scripts, and process
  • To accurately track all activities within our CRM - Infusionsoft/Keap (calls, contacts, scheduled appointments, sat appointments, etc.) and submit those reports by Friday, close of business, for that week
  • To confirm and concierge all appointments you book, as well as self-booked appointments assigned to you
  • To assist in qualifying, confirming, and rescheduling self-booked appointments
  • To follow up on no-shows and cancellations to attempt to reschedule them
  • To keep detailed notes on calls and communications in our CRM
  • To use the CRM, AppointmentCore, Turbo Dial, and other technology tools CORRECTLY
  • To prepare and ship a pre-meeting materials package to the appointments you book
  • To complete all tasks set for you in the CRM on time and as directed
  • Be aware of all current mailings and promotions so you can answer questions when asked by prospects you’re calling on
  • To be a serious student of our internal Sales Playbook and process so you follow it to the letter, offering suggestions on how to make it better
  • To actively participate in training programs
  • To assist at local sales & marketing events, as needed

Mandatory Skills

  • 1-2 years of prior phone-based sales or appointment setting experience with documented results
  • Reliable, on-time attendance in our Warren, RI office, or remotely, if applicable
  • Very high level of honesty and personal integrity
  • Pleasant and effective interpersonal skills
  • Ability to follow directions and perform tasks to completion
  • Ability to work quickly and efficiently in a professional office environment or remotely, if applicable
  • Excellent written and oral communication skills

Preferences & Qualifications

  • Attention to detail
  • Excellent organizational, time-management, and follow-through skills
  • Bachelor’s degree preferred
  • Business casual and professional image
  • Outgoing personality, positive, high-energy, and efficient demeanor
  • Experience with general browsing, Infusionsoft/Keap, Appointment Core, or Turbo Dial


Base salary with performance-based incentives.  Incentives for appointments sat and extra incentives if those appointments convert to clients. Interested candidates should apply here:

Apply Now

Company Description

PacketLogix, Inc. is a Rhode Island-based IT managed services and support provider for small to medium businesses across Rhode Island and southeast Massachusetts.  We are a focused and dedicated group of individuals committed to fostering a fun, progressive, and innovative work culture.  We specialize in providing our managed clients with a white-gloved approach to IT support and pride ourselves on going the distance for them.  To learn more about us, visit

PacketLogix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, age, handicap, color, religion, sex, national origin, or veteran status.

We look forward to hearing from you.