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As enterprises adopt mobile as a key enabler of their business strategy, they have recognized the need to monitor mobile apps to ensure customer satisfaction and workforce productivity. Mobile Application Performance Management (APM) products like SteelCentral provide a necessary first step. They deliver capabilities like crash analytics, app error reporting, service performance metrics, and data consumption tracking to mobile app developers.
Mobile Application Performance Management for EVERY app in the portfolio
Most mobile Application Performance Management products focus on consumer-facing apps, like shopping, travel, banking etc. Supporting field service apps and other workforce apps requires visibility into key attributes of the enterprise end user. Things like their identity, role, and business function, the full range of apps and devices they use, and the business activities for which they’re responsible. SteelCentral Mobile APM provides seven key capabilities for enterprises whose mobile portfolios include both consumer-facing and workforce apps.
1. Instrument apps for diagnostics and user interactions, no developer required
Enterprises may have difficulty getting access to a development team to instrument an app with an software developer it (SDK). In many cases, enterprises use third party apps, or outsource the development of custom apps to third parties. Even when apps are developed in-house, developers have their own roadmap and priorities.
For these scenarios, the SteelCentral mobile wrapper gives full control to the enterprise IT Ops teams or app store administrators to instrument mobile apps without app developers or access to the code. SteelCentral’s mobile SDK and mobile wrapper work compatibly with the SDKs and mobile wrappers of leading Enterprise Mobility Management vendors such as IBM, MobileIron, and Citrix.
Instrumenting an app for diagnostics and user interactions provides a full range of capabilities for IT to ensure quality user experience for mobile apps, as soon as they are ready to be rolled out. App store administrators then load the instrumented app to the enterprise app store for distribution.
Once downloaded to the user’s device, the instrumented mobile app is fully enabled to be monitored. With no code changes, updating apps require no extra development effort or impact on release schedules.
2. Enable IT Ops to guarantee optimal service delivery
SteelCentral provides IT Ops with a single pane of glass to ensure quality of service for the full mobile app portfolio. Watch this short video to see it in action:
SteelCentral addresses the following use cases:
Proactively detect and analyze mobile app incidents by severity, impacted users, and business locations, to prioritize response
Correlate app performance to the underlying network and server performance to quickly resolve problems
Compare the performance of mobile apps across geographies, carriers, and device and OS versions, to optimize performance
Analyze apps by version, device and OS, to verify improved performance of new releases
3. Provide value to the line of business, not just to app developers
In addition to providing app developers with capabilities to diagnose the performance of their apps, mobile Application Performance Management products must also address key use cases for the line of business to determine the effectiveness of their mobile strategy, such as:
Evaluating mobile adoption progress, by identifying mobile app usage patterns across the enterprise
Validating expected gains in productivity, by comparing business activities executed on mobile devices to those executed on wired devices
Reporting the financial impact of lost productivity, for activity-based costing
Use SteelCentral to determine whether or not SLAs are being met by analyzing business activity performance by department, device type, or geography
4. Focus on the end user, not just the app
For enterprises, improving mobile workforce productivity depends on having a detailed understanding of the end user. Rather than being an anonymous consumer, the mobile worker has a meaningful identity consisting of not just a name, but a role, department, and office location within the organization. He or she conducts a range of business activities throughout the day, on a broad portfolio of enterprise mobile apps, on multiple devices. Employees work from a variety of locations—office, client site, or home. SteelCentral Mobile APM provides a user-centric view to enable enterprises to effectively measure, manage, and improve workforce productivity.
With SteelCentral, you can track workforce productivity across the full portfolio of apps used on all devices
5. Focuses on business activities, not just app transactions
Mobile apps used by the workforce may be part of a single step business activity, such as “apply a credit,” for a retailer. Or, they may be part of a more complex user workflow consisting of a sequence of business activities, such as “resolve a disputed charge.” Most activities that consumers execute on mobile apps are requests or responses made by an application service. To track these, mobile APM products report using technical terms, such as HTTP latency, or TCP errors. While app developers can use diagnostic data like this to monitor and troubleshoot mobile app performance, the line of business needs information that relates to business activities to determine the impact of app performance on workforce productivity.
With SteelCentral Mobile APM, enterprises can designate any user interaction or network event to define the workflow that the business wants to monitor, whether a single interaction or a multi-step business process. All without instrumenting the code.
6. Improves workforce productivity, across any app and any device
Although enterprises leverage mobile as a primary component of their digital transformation initiatives, they need to continue to drive productivity across the full range of apps and devices used by the workforce. IT Ops and the line of business must keep pace with the constant stream of business-critical applications, delivered via cloud or on premise, running on virtual, and physical devices, as well as on tablets and smart phones.
SteelCentral provides a consistent approach for the enterprise to monitor, measure, and improve workforce productivity, across the full portfolio of applications the workforce uses as they conduct business from the office, client locations, or home.
7. Provides an on-premise solution, as well as SaaS
For some enterprises, storing sensitive data on workforce productivity and performance in the cloud may not meet security concerns. SteelCentral Mobile Application Management enables enterprises to choose the deployment model that best fits their needs—on premise, or SaaS.
Get started with SteelCentral Mobile Application Performance Management today
SteelCentral picks up where other mobile APM vendors leave off, by addressing the full range of mobile APM use cases for developers of mobile enterprise apps, IT Ops who support them, and the line of business who rely on them to transform their markets. SteelCentral focuses on the user’s experience of all applications on all devices, to enable the enterprise to measure, manage, and improve workforce productivity. That means faster troubleshooting, fewer hand-offs, better IT efficiency, and better digital experience. For your customers and your workforce. Learn more from the SteelCentral Mobile APM solution brief.